Wakefield (2010) observes that digital
divide is becoming a growing concern in the world. In her article, she quotes
sources from International Telecommunications Union (ITU) that ranks countries
based on their internet connectivity and economic status, to show that the more
economically developed countries are the most connected. Reports from New
America Foundations (NAF) also propose that the internet usage of a
developed nation is not proportionately represented as the rural areas
tend to have lesser internet access and usage as compared to the urban
cities. The author finds that the less developed countries in Europe,
which have noticed this trend of unequal usage in their counties, try to
increase their overall access to internet of the rural villages by
providing Wi-Fi infrastructure to them. This helps some villagers to improve
their lives socially, economically and culturally. However, according to
Wakefield, there is a fundamental problem that deters the internet usage in the
rural areas to rise significantly. The internet usage is too
"sophisticated" for many of the uneducated and poor villagers to
comprehend and use. This shortcoming of technology has led me into thinking
what are the possible remedies and alternatives we can propose to develop
a better living environment for all.
To ensure that the underprivileged
can also maximise the benefits from the information and communications
technology (ICT), the government first has to implement pro-ICT
policies, such as technological public education, to equip them with the
relevant knowledge needed to fully utilise the technology. However, it is
also important for the government to subsidise the pressing survival needs of
the less privileged members of the society as they prioritise these
needs over the necessity of an access to technology. Looking at the
broader picture, these subsidies for basic needs and the technological
education are all parts of the government's supporting
efforts to increase the usage of ICT among the less educated
poor and narrow the digital gap between this disadvantaged group and
the rest of the society, so that the lives of all the people can be
improved.
I live in a
highly economically developed nation with advanced technology, but I also
acknowledge the fact that everyone has different resources and
abilities. Some of the people are simply too poor to
afford either an access to technology or an education
that enables them to use these technologies productively. However,
Wakefield seems to neglect this fact when she remarks that broadband
connectivity will improve the lives of people if they use it effectively. In
fact, standing in the shoes of a poor and uneducated villager who lives in the
rural area of an economically less developed country, I feel that technology
may not be the best contributing factor to improve the lives of these
members of the society. I will not deny the fact that technology is
a crucial element that has brought prosperity and improvement in
living standards to the people of my nation. Yet, such degree of effective
improvement in the standards of living is not guaranteed to
everyone in my society and the other countries in the world.
According to the Hierarchy of Needs (Maslow, 1943), 'needs' have different degrees and layers. Many poor in the developing countries could not even afford their basic needs of survival, such as food and housing. Thus, these poor may feel that technology is one of the irrelevant luxurious 'wants' because it creates an even heavier financial burden to their lives. In fact, the article itself reports that Native Americans who live in the 'barren desert' have to pay more for the Wi-Fi access. In addition, the internet also may provide these less privileged ones with information that will not help to improve their standards of living in a direct and effective manner. This is mainly due to the fact that some of these technologies are simply too expensive for them to use in their daily lives. For instance, telemedicine, which allows patients to receive medical treatment without the need of travelling long distances, is a costly treatment that many poor villagers cannot afford (Hjelm, N. M, 2005).
Some disadvantaged members of the highly developed countries, such as Singapore and America, also have similar financial troubles too. This is because that income disparity is a serious problem in these nations. Despite the high Gross Domestic Product (GDP) per capita, many poor families in Singapore still struggle with their basic needs. However, the Singapore government helps this group of people to cope with the advancing technology by providing them with financial aids and means to obtain the essential knowledge of using ICT. This helps the people to find such technology less alien to comprehend.
Government-subsidised housing, education and healthcare services
are examples of the financial aids that the state provides for the less
privileged members of the society to meet their fundamental needs. After their
basic needs are well taken care of, the people can be educated in
ICT with the help from the policies and projects implemented by
Ministry of Education and Ministry of Communications and Information.
The poor can learn how to operate the computer in IT classes provided in
Community Centres (CC) while the young can learn the important technological skill in
their educational institutions. Almost all government schools have an
E-Learning Day, which requires students to complete their academic
work entirely online. One of the significances of this programme is
to showcase the schools' effectiveness in imparting IT knowledge to
students. Other than the programmes provided by the ministries of
Singapore government, the ruling authority also cooperates with the
National Library Board to offer low-cost IT courses for the less educated
elderly so that they can be more actively involved in the digital world
too. These pro-ICT efforts will help the less advantaged members of the society
to gain more knowledge and broaden their horizons.
Though this system is not perfect in allowing all citizens to have an access to the technology, it shows that the authority has taken note of the priority of needs and wants of the people to devise appropriate projects that benefit the people. Although the access to ICT may not be the top priority of the less privileged members of the society, I agree with Wakefield’s view about the positive impact of effective usage of internet. This is probably why the government has put in so much effort in implementing these programmes in Singapore. With these schemes, the poor will not be left out in terms technological benefit after their basic needs have been well taken care of.
All in all, it is true that greater usage of technology does
improve the lives of people, but it may not be the most useful factor to
increase the standards of living of the people, especially the less privileged
members of the society, who lack both the financial means for survival and the relevant
skills to use such technology meaningfully. In my opinion, knowledge is the key
for the poor to climb up the social ladder. This is why I believe that providing
technological public education is the most helpful channel
to narrow the digital divide and create a better future for the people in the
long run; after the government hands out monetary aids to help the poor to meet
their basic needs.
References:
Wakefield, J. (2010). World wakes up to digital divide. Retrieved September 10, 2014, from http://news.bbc.co.uk/2/hi/technology/8568681.stm
Wakefield, J. (2010). World wakes up to digital divide. Retrieved September 10, 2014, from http://news.bbc.co.uk/2/hi/technology/8568681.stm
Maslow,
A.H. (1943). A theory
of human motivation. Psychological
Review, 50 (4), 370–96. Retrieved September 10, 2014, from http://psychclassics.yorku.ca/Maslow/motivation.htm
Hjelm, N. M. (2005). Benefits and drawbacks of telemedicine. Journal of Telemedicine and Telecare, 11 (2), 60-70